I had issues with Alan also. Received a unit last year, layed on my desk for a year before I could use it (still well within waranty period). Unit didn't work as expected, bot narrow and wideband outputs stuck a 5v. Sent it back for testing and warranty. Had to constantly email him about the status. He tested the unit as working o.k. . Offered me a refund at that point or the unit shipped back. I choose the latter because I needed a WB unit. When it arrived at my home, still malfunctioning. He won't believe it but I saw no proof ever that it worked ok at his test bench. Still offered a refund but I needed to ship it back (again!) and than I would get a refund ex the orginial shipping, ex customs, ex the warranty return shipment and ex the refund shipment which would leave me with $10 or so.
After numerous emails on how I asked how to debug the controller, or weither he could send me a replacement controller (even begged for a discount on a new controller in the end, instead of a warranty unit), no usefull replies. I won't order from him again. Product might be the best around, can't say the same about his communication or customer skills.
Full story here:
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