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Can anyone suggest a WB02 controller with LSU4.9 and canbus? 
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TO220 - Visibile

Joined: Thu Dec 18, 2014 7:29 am
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Considering how i'm after a WB02 unit for permanent install for simple monitoring & tuning (as i said in my first post) i can't see how that would be justified for me either.
It was a rather silly suggestion on your part.

I sent an email to Mr 14point7 about a week ago. No reply as yet :(


Sun Jan 04, 2015 3:12 pm
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MWP, perhaps find his launch thread for the product, or start a new thread here in non-free about that specific one, and ask publicly. Others may know the answers you seek. Alan's a busy guy, as am I. I get hundreds of emails per day, and reply to very few these days. Sad reality.

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Sun Jan 04, 2015 8:08 pm
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TO220 - Visibile

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Ill wait for a reply.

I must admit, not receiving one yet doesn't make me feel too confident about buying one of his products :(


Mon Jan 05, 2015 4:24 am
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Products good, products cheap, email replies slow. He could hire support staff, and so forth, then they would no longer be cheap. Such is life. :-)

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Mon Jan 05, 2015 5:22 am
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TO220 - Visibile

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Yeah, im sure i'll order something from him anyway.

A few days delay fine, more than that and i start to question a company's commitment to support, and wonder how well other parts of their business run.
Especially if there is no reply. A "sorry, busy, get back to you shortly" email would be fine.


Mon Jan 05, 2015 7:35 am
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TO220 - Visibile

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Ok, 14point7 is a no go.
I've read a few reports now of orders being placed, and the product never being shipped, or taking >2 months to arrive.
Shame, since it looks like Alan has a good product.

Next best?


Wed Jan 07, 2015 2:12 pm
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How old are those reports? He used to be pretty unreliable, however you can't hold being Canadian against him. I nearly had him send some stuff again, only to have it show up a few days after bugging him just because Canadian post is so slow. Granted, I was in Spain, but they don't entirely fit their reputation and are pretty efficient in many ways.

As far as I'm concerned, the next best is too far away. If you want fast service, pay for courier/dhl/fedex/etc instead of plain cheap postage.

Fred.

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Thu Jan 08, 2015 3:35 am
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TO220 - Visibile

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Recent... as in late last year.
Ie: https://groups.google.com/forum/#!categ ... KeBIOmqKXg


Thu Jan 08, 2015 4:39 am
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I had issues with Alan also. Received a unit last year, layed on my desk for a year before I could use it (still well within waranty period). Unit didn't work as expected, bot narrow and wideband outputs stuck a 5v. Sent it back for testing and warranty. Had to constantly email him about the status. He tested the unit as working o.k. . Offered me a refund at that point or the unit shipped back. I choose the latter because I needed a WB unit. When it arrived at my home, still malfunctioning. He won't believe it but I saw no proof ever that it worked ok at his test bench. Still offered a refund but I needed to ship it back (again!) and than I would get a refund ex the orginial shipping, ex customs, ex the warranty return shipment and ex the refund shipment which would leave me with $10 or so.
After numerous emails on how I asked how to debug the controller, or weither he could send me a replacement controller (even begged for a discount on a new controller in the end, instead of a warranty unit), no usefull replies. I won't order from him again. Product might be the best around, can't say the same about his communication or customer skills.
Full story here: viewtopic.php?f=55&t=2333&start=20


Thu Jan 08, 2015 10:43 am
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That guy has a very Spanish name. I wonder where he is. If it's anywhere in central/south America, it could easily take that long and be difficult. My friends there complain about such things a lot. On the other hand, Spanish names are common in the US, too. Your decision at the end of the day, do as you please. :-)

The issue posted about above is different, the unit was sent and arrived in a reasonable fashion, it just didn't work, and so forth.

I might have to split this chatter off into its own thread at some point.

Fred.

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Thu Jan 08, 2015 10:48 am
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